Website: https://wearcrsvr.com
Support Email: 📧 support@wearcrsvr.com
Effective Date: February 09, 2026
At CRSVR, we believe clarity builds trust. Please read this policy carefully before placing an order.
1. Applicability
By purchasing from wearcrsvr.com, you agree to this Returns, Refunds & Exchanges Policy.
If you do not agree, please refrain from transacting on the website.
CRSVR reserves the right to update this policy at any time. The policy applicable at the time of purchase will govern your order.
2. Return & Exchange Window
Return or exchange requests must be raised within 3 days of delivery
Requests made after 3 days will not be accepted
Items must be:
Unused, unworn, unwashed
In original condition
With original tags, packaging, and invoice intact
Returns are applicable only for products purchased from wearcrsvr.com.
3. Mandatory Unboxing Video (Important)
To process any complaint related to:
Damaged product
Incorrect product
Missing item
An uncut unboxing video is mandatory.
Unboxing Video Guidelines
Record in a well-lit area
Clearly show the shipping label
Show the sealed package from all sides
Open the package on camera (no cuts)
Display all items received and highlight issues clearly
Complaints must be reported within 48 hours of delivery along with the unboxing video.
Claims without a valid unboxing video may be rejected.
If the package appears tampered or damaged at delivery, do not accept it. Take photos and email us within 48 hours.
4. Non-Returnable Items
The following are not eligible for return, refund, or exchange:
Products purchased during sales, discounts, or promotional offers
Items damaged due to misuse, washing, or improper handling
Products returned without original tags or packaging
Requests raised outside the specified timelines
5. Exchanges
Only one exchange per order is allowed
Exchanges are subject to stock availability
Exchanges are permitted only for:
Damaged products
Defective products
Incorrect items delivered
If the requested replacement is unavailable, a refund or store credit may be issued at CRSVR’s discretion.
6. How to Raise a Return / Exchange Request
Email support@wearcrsvr.com within the eligible window with:
Order number
Reason for return or exchange
Clear images (if applicable)
Unboxing video (mandatory for damage/incorrect/missing items)
Once approved, return instructions will be shared.
7. Reverse Pickup & Return Shipping
Reverse pickup will be arranged where serviceable (usually within 72 hours)
If reverse pickup is unavailable, customers may be requested to self-ship using a reliable courier
Return shipping costs are borne by the customer unless:
The product is defective
The wrong item was delivered
8. Refund Policy
Refunds are processed only after:
The product reaches our warehouse
The item passes quality inspection
Prepaid Orders
Refunded to the original payment method
Processed within 7–10 business days
Cash on Delivery (COD) Orders
Customers will be asked to share UPI or bank details
Refunds processed within 24–48 hours after details are received
Additional delays may occur based on your bank or payment provider.
9. Order Cancellation
Orders can be cancelled only before dispatch
Once shipped, cancellation requests are treated as return requests
Refunds for prepaid cancellations (before dispatch) may take 5–7 business days
Discount codes or vouchers used will be considered redeemed
10. Shipping Charges
Original shipping charges are non-refundable
Shipping fees may be refunded only if:
A damaged
Defective
Incorrect product
is delivered and verified by CRSVR
11. Product Colour & Fabric Disclaimer
Slight colour variations may occur due to lighting, photography, and screen settings
Linen is a natural fabric; minor texture or weave variations are normal and not considered defects
12. Final Decision
CRSVR reserves the right to:
Accept or reject any return, refund, or exchange request after inspection
Update this policy without prior notice
All decisions made by CRSVR regarding returns, refunds, and exchanges are final.
13. Contact Us
For any return, refund, or exchange-related queries, contact:
📧 support@wearcrsvr.com
Our team typically responds within 24–48 business hours.