Website: https://wearcrsvr.com
Support Email: 📧 support@wearcrsvr.com
Effective Date: February 09, 2026
1. Applicability
By using the CRSVR website and/or placing an order, you agree to be bound by this Shipping, Returns & Refunds Policy without modification. If you do not agree with the terms, please do not transact on the website.
CRSVR reserves the right to update or modify this policy at any time. Customers are advised to review the policy before placing an order.
2. Unboxing Video Requirement (Important)
Due to the nature of e-commerce and third-party logistics, an uncut unboxing video is mandatory for all complaints related to:
Damaged products
Incorrect items
Missing items
All such issues must be reported within 48 hours of delivery.
Unboxing Video Guidelines
Before accepting delivery
Inspect the package for damage or tampering
If damaged or tampered:
Take a photo of the package
Reject the delivery
Email us at support@wearcrsvr.com with your order ID and images within 48 hours
While recording
Record in a well-lit area
Show the shipping label clearly
Capture all sides of the sealed package
Open the package on camera without cuts
Display all items received and any issues clearly
Failure to provide an unboxing video may result in rejection of the claim.
3. Order Cancellation
Orders can be cancelled only before dispatch
Once shipped, cancellations are not permitted
For prepaid orders cancelled before dispatch, refunds are processed within 5–7 business days
Discount codes or vouchers used will be considered redeemed if an order is cancelled
To cancel an order before dispatch, contact us at support@wearcrsvr.com.
4. Returns & Replacements
Returns or replacements are accepted only for products purchased from wearcrsvr.com.
Eligible cases (subject to verification):
Incorrect product delivered
Damaged product
Manufacturing defect
Missing items
Requests must be raised within 48 hours of delivery.
Not Eligible for Returns or Replacement:
Products that are worn, washed, or altered
Products returned without original tags, packaging, or invoice
Damage caused after delivery
Requests raised beyond the allowed time window
Products purchased during sales or promotional offers (unless damaged or incorrect)
Replacements are subject to stock availability. If unavailable, a refund or store credit may be issued.
5. Refund Policy
Refunds are processed only after the returned product reaches our warehouse and passes quality inspection.
Prepaid Orders
Refunded to the original payment method
Processed within 5–7 business days
Cash on Delivery (COD) Orders
Customers will be requested to share bank or UPI details
Refunds are processed within 24–48 hours after details are received
Additional delays may occur depending on the customer’s bank or payment provider.
6. Shipping Policy
Orders are usually shipped within 2–4 business days (excluding Sundays and public holidays)
We work with third-party courier partners for delivery
Delivery timelines are estimates and may vary due to location, weather, or logistical constraints
Shipping charges, if applicable, are non-refundable, except in cases where:
A damaged
Defective
Incorrect product
is delivered and verified by CRSVR.
7. Delivery & OTP Verification
Accurate shipping details must be provided at checkout
CRSVR is not responsible for delivery failures due to incorrect or incomplete information
For secure delivery, an OTP may be sent to your registered phone/email:
Share OTP only after receiving the package
Do not share OTP on calls without delivery
Courier partners will attempt delivery up to 3 times within 48–72 hours. If unsuccessful, the order may be cancelled and shipping costs deducted from any refund.
8. Delays & Force Majeure
While we aim for timely delivery, delays may occur due to unforeseen circumstances beyond our control. CRSVR is not liable for delays caused by courier partners, natural events, or operational disruptions.
9. Reverse Pickup & Serviceability
Reverse pickup is subject to pin-code serviceability
If reverse pickup is unavailable, customers may be asked to ship the item using a reliable courier
CRSVR will guide you through the process
10. Limitation of Liability
CRSVR facilitates delivery through third-party logistics partners and is not responsible for their individual actions or omissions. Any disputes with delivery personnel must be raised directly with CRSVR for review.
11. Customer Support
For shipping, return, refund, or delivery concerns, contact:
📧 support@wearcrsvr.com
Our team aims to respond within 24–48 business hours.